so i stopped transferring and the pc stayed on. i figured maybe it was corrupt files being transferred that was causing an issue. then over the next hour, as i continued transferring files, withoutĪny timed pattern the pc would shut down and restart. to my dismay and worry - the pc went through the full windows updating process before coming back on for use. Transferring files from internal hd to external, pc shut down out of nowhere. two things happened - two days ago (11/6/20) i plugged an external hd (for the first time ever) into the usb3 port on a fairly old ASUS but windows 10 pc, that had about a month's worth of updates pending. I had a similar but not exactly same issue. Completely reset my notebook with a Factory Reset of Windows 10, removing all settings and personal files.īoth the shutdown issue and the USB Controller issue remain unfixed.Updated all drivers with the Intel Driver & Support Assistant and finally.Checked BIOS and did an update to the newest BIOS (303).Disabled Fast Startup in the Power Settings.I also checked with Intel, but they too have stopped It has to be provided by Microsoft for Windows 10. Contacted Asus and they told me there is no dedicated USB driver from the manufacturer. Checked all drivers and confirmed they are updated.My Asus has Intel i5-6200U CPU, and Windows 10 version:2004 I suspect both these issues may be connected just on the basis that they both occurred on the same day. I have to hold the power button every time to turn off my notebook. On Device Manager it said that the USB xHCI Compliant Host Controller " device cannot start (CodeĪlso the notebook does not shutdown anymore (the fan stays on an the white LED stays on). I own an Asus UX360UA and suddenly the USB ports as well as the Bluetooth stopped working.
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